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Volunteering & Vacancies

We are always looking for volunteers for the following roles:

Generalist Adviser (Adviceline & Outreach) / Trustee

If you would like to develop new skills & experience and you enjoy being part of a team please call us on 01278 459009 for more information.

Application Form to become a Volunteer May 2019

NEW Volunteer Information Pack

Or Complete the Contact Form Below

Your Name (required)

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Your Address

Role of Interest



All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied:

“…CAB adviser training is respected and valued throughout the advice sector. Each role will enable you to develop specific expertise. For example, you might improve your IT and organisational skills as an administrator, or learn how to deal with the media and develop research skills as a campaigner. In any role, you will develop your skills in a number of valuable areas,like communication and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. There are opportunities for everyone to develop – you never stop learning!”

It’s also a chance to put the skills and experience you have to good use helping others. We need people of all ages and backgrounds. For many people, the best thing about volunteering for the CAB is getting to meet a wide range of people and make new friends. There is a real team spirit at CAB, and we provide a supportive environment to make sure that you get the most out of your time with us.

Some roles are more flexible than others. We’ll do our best to find a role for you that fits in with your interests, and we’ll be as flexible as possible in enabling you to volunteer at the times that suit you best. You may find that the CAB deals with issues close to your heart. Above all, it’s a chance to make a real difference. By volunteering for CAB you’ll be playing an active part in improving the lives of millions of people and influencing the development of national and local policies and services. And you won’t be out of pocket – we will cover any travel costs incurred by your volunteering – and your training is free.

You could become an ADVISER…

Being an adviser is a very varied role.

    As an adviser you will:
  • Interview clients at drop-in sessions and appointments in the bureau, provide advice over the phone, via email and letter
  • Research information from the CAB electronic information system and other sources
  • Provide advice in explaining the potential choices and consequences that the client faces
  • Give practical help by writing letters, making phone calls, completing forms, doing calculations
  • Refer clients to other agencies if they are better placed to help
  • Create records of all clients’ cases
  • Help prevent future problems by identifying issues that affect a lot of clients

You don’t need any particular qualifications or experience to train as an Adviser. All sorts of people are CAB advisers.

    You need to:
  • Be good at listening
  • Be able to work in a team
  • Be able to read and write English, and do basic maths
  • Be open–minded and non-judgemental
  • Enjoy helping people
  • Have basic IT skills (or be prepared to develop them)

Advisers don’t need to know it all! We provide all trainee advisers with a training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients. You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance. All advisers are insured by CAB in case mistakes are made .Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

You could become an OUTREACH WORKER…

Advisers may work outside the bureau running outreach sessions, or visiting clients in their homes.

Outreach sessions are those run outside a CAB base, such as a weekly session in a community centre or a prison. They may be generalist or specialist in nature, drop in or appointment, for anyone or for a specific client group.

The relationship with the host organisation will vary from the relatively straight forward e.g. renting a room, to working within an institution such as a prison or hospital, or working in partnership with the host organisation.

Outreach work may be undertaken by advisers, caseworkers, specialist advisers and sometimes gateway assessors.

You could become a TRUSTEE BOARD member…

All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but Trustees:

  • Set the overall direction and support the development of the bureau
  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
  • Employ CAB staff and control bureau finances
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
  • Ensure the bureau complies with relevant laws Bureau trustee boards need people from all sections of the community with a wide range of different skills, experience and perspectives.

A full induction into the trustee board’s role and responsibilities will be provided.

You could become a CAMPAIGNER…

Campaigners, or Social Policy Co-ordinators, use information from problems brought to the bureau by clients to help bring about real change by influencing local and national policy.This is a flexible role, which can sometimes be partly carried out away from the bureau and outside our opening hours.

    It can involve:

  • Completing and collating evidence forms that record information about the problems clients experience
  • Identifying and raising issues in the bureau and at meetings
  • Training staff and volunteers in spotting particular issues and completing evidence forms
  • Conducting research and writing reports on local issues
  • Media campaigning and liaising with other bureaux and agencies to provide a voice for clients

Is it time that you gave yourself a new challenge?

If your interested in finding out more about Volunteering please contact us direct on 01278 459009 or email

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